Manager – Recruitment, Onboarding and Talent in MTN Cameroon Communauté urbaine de Douala, Littoral, Cameroon

Website MTN Cameroon

This Job listing is about MTN Cameroon in Communauté urbaine de Douala, Littoral, Cameroon 2022 exclusively on


The Manager Recruitment, Onboarding & talent management supports operationalization of organization structures, HR policies & processes and provides input into the organizational blueprint, developed at the Group level. The role supports all activities of recruitment, performance, and talent management right from – posting job requisitions, to scheduling job interviews, coordinating assessments and background checks, generating offers and initiating provisioning for new joiners.

Operational Delivery

Organization Design, HR Strategy & Policies

  • Provide inputs to the organization design blueprints, developed at the Group level, providing geography specific inputs
  • Manage and maintain local Opco specific HR policies and processes
  • Ensure implementation, compliance & adherence to the OD related standards, policies, guidelines & processes defined by Group DigiFin HR team and MTN Group HR team as applicable
  • Define local HR & Workforce strategy in line with group FinCo & OpCo strategy.
  • Implement and localize OpCo organization structures.
  • Maintain structural integrity at the OpCo level and recommend changes when necessary.
  • Gather manpower requisitions from various functions and develop business case for manpower planning periodically.
  • Participate in educating functions on the organization structures and enable them to operationalize the same within their function.
  • Implement HR policies in the entire OpCo, aligned to the group mandate. Additionally, implement and manage hybrid working model.
  • Develop and maintain Job Descriptions for approved Organization structures.
  • Ensure Organization structures are upto date at all times.
  • Ensure Job Levelling is completed for all new approved positions.
  • Provide updates to Group DigiFin HR with regard to headcount budgets and staff cost ratios

Recruitment & Onboarding Operations

  • Execute the end-to-end of recruitment and onboarding of candidates for the OpCo
  • Build and report on quarterly and annual hiring plans.
  • Create and publish job ads in various portals.
  • Collaborate with hiring managers across functions to set qualification criteria for future employees.
  • Ensure adherence to the D&I requirements and targets as prescribed by Group DigiFin
  • Screen resumes and job applications and based on meeting of minimum criteria for a job, progress candidate on to the next stage of the selection process.
  • Interview candidates and facilitate interviews with hiring managers.
  • Track hiring metrics including time to hire, time to fill and source of hire.
  • Design, distribute and measure results of candidate experience surveys.
  • Create clear policies and employee handbooks that explain company operations to new hires.
  • Prepare and distribute onboarding kits to new hires.
  • Prepare and process paperwork such as contracts, non-disclosure agreements etc.
  • Liaise with other functions (Eg- Technology) to ensure that new hires have technical assistance to properly set up work requisites such as software and hardware.
  • Organize orientation programs at a periodic frequency (first week, first month, first quarter)
  • Address all new hire queries.
  • Manage recruitment and onboarding for all expatriates following above guidelines.
  • Ensure new employees’ data is properly stored in the HRIS, under guidance from the HR Operations Manager
  • Where required, escalate unsolvable issues to Manager HR Operations in a timeous manner.
  • Other tasks and duties, as assigned.

Performance Management

  • Execute end-to-end of performance management process in the OpCo, right from goal setting to KPIs and KRAs cascade, ensuring check-in conversations happen regularly and ensure talent reviews are objective and regular.
  • Ensure implementation, compliance & adherence to the Performance Management Framework, policies, guidelines & processes defined by Group DigiFin HR team and MTN Group HR team as applicable.
  • Work closely with other HR sub-functions to ensure performance management results determine offerings (Eg – rewards)
  • Maintain performance data on the HRIS system.
  • Produce scheduled and ad-hoc reports pertaining to employee performance management, in line with group reporting mandates and collaborating with Manager Operations
  • Undertake all statutory and compliance reporting for performance management, and support audit activities as required.
  • Participate in training line managers on conducting performance evaluations for subordinates.
  • Develop CEO and leadership’s performance scorecards as per guidelines set by the Group remuneration Committee and take sign-off on the same.
  • Use only Group mandated tools, methodologies and procedures for conducting performance management in the OpCo
  • Serve as point of contact for all performance management related issues and matters and timely resolve the same.

Learning & Development

  • Develop and implement localized L&D programs, in line with global guidelines. Manage and curate learning content and engage with third party vendors, as required.
  • Support the Head of HR in conducting training needs assessment for the OpCo, and ensure appropriate training types and curriculum are cascaded to the OpCo
  • Liaise with the group in implementing on learning & development initiatives as required and provide OpCo specific insights on improving training effectiveness.
  • Where required, escalate unsolvable issues to Head of HR in a timeous manner.
  • Other tasks and duties, as assigned.

Key Job Requirements:


  • Degree / diploma in Human Resources / Personnel Management or related field
  • Post Graduate degree in similar or related field is an advantage


  • A minimum of 2 to 3 years’ total experience in Recruitment and/or onboarding is required
  • Experience in Fintech, banking or Telecom is preferred
  • Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred


  • Operating model operationalization
  • Organization structure operationalization
  • Job Description development
  • Manpower planning
  • HR strategy
  • HR policies & processes design and deployment
  • Goal setting
  • Annual and mid-year performance reviews
  • Performance conversations
  • Learning curriculum design
  • Training deployment
  • Training needs identification
  • Sourcing
  • Recruitment and selection lifecycle
  • Data analytics
  • HRIS
  • Onboarding activities


  • Relationship/people management
  • Analytical thinking
  • Continuous improvement
  • Data interpretation
  • Delivery focused
  • Presentation
  • Relationship building

Please apply on or before February 9, 2024.

Vacancy Type: 
Full Time 
Job Location:
Communauté urbaine de Douala, Littoral, Cameroon
Application Deadline:

Apply Here