Specialist – Project Management IT Vacancies in MTN at Douala, Cameroon

Website MTN

This Job listing For Year 2022 is about MTN in Douala, Cameroon

About the job

Mission/ Core purpose of the Job:

• Leads the delivery of complex, critical and /or large-scale Technology projects/program/portfolio that typically affect many users and subscribers from inception, design, planning, implementation, testing and closure; on time, cost, within the defined scope and quality.

Detailed Description

Staff Leadership and Management

 Ability to work in a team

 Responsible for self-learning and development with guidance from the Manager

 Ensure cohesive working with the CoE

 Accountable for meeting and prioritising own targets / deadlines

 Provide information to the Manager on work accomplishments, individual / team challenges

 Lead team meetings and contribute on specialist / technical areas when required

 Review performance metric dashboards prepared on various performance metics and provide input to the manager

Operational Delivery

Project Initiation

• Provide high-level input into the benefits, costs and available options in a business case

• Undertake a feasibility study to ensure all options are achievable

• Vendor management and Governance

• Create terms of reference which specify the project objectives and scope

• Articulate and negotiate consensus on a final vision of the core project goals from scoping the requirements of all stakeholders, including the project owner

• Source suitably skilled and qualified project team members – gather Project owner inputs regarding project team members

• Input into the Project Management Methodology for MTN

Project Planning

• Create a project plan, outlining the sequence of all activities and tasks in order to accomplish goals within constraints such as time, cost and agreed quality standards.

• Define all guidelines, quality targets, standards, assurance and control procedures – gather project owner inputs regarding quality targets and content guidelines

• Identify resources needed and schedule people, equipment and material resources within the project

• Produce a risk plan to identify and mitigate project risks, taking local conditions and competitor activity into account

• Document the acceptance criteria for each project deliverable

• Establish a clear communication plan for the project

• Liaise with Procurement to ensure proper provision of goods and services required

• Consider the long term (1-2 years) implications of the project outcome from a broader perspective

• Consider the impact of project outcomes on other areas of the business, as well as the interdependency of units

Project execution

• Ensure projects are delivered in line with the Project Management Methodology, project standards, and MTN strategy, in accordance to the business requirements and in conjunction with stakeholders

• Manage the day-to-day operational aspects of the project process and scope

• Provide expertise in the process specificities of the delivery of a particular project stream

• Ensure efficiency and flexibility in the management of resources (people, finances)

• Oversee the approval process for all project change requests

• Continuously monitor progress in terms of the status of the project plan. Resolve issues affecting the project, keeping all stakeholders properly informed

• Ensure execution of all content related activities – escalate if deliverables are not developed

• Oversee the construction of all project deliverables

• Gain acceptance from project owners for each deliverable produced

• Build and maintain solid relationships with all MTNC stakeholders

• Identify, record, analyse and manage potential and actual opportunities, issues and risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious issues and risks might impact on scope, schedule, quality and cost

• Manage the process of innovative change

• Anticipate and manage deviations from the project plan early, and keep all participants and stakeholders informed

• Revise project plans as appropriate to meet changing needs and requirements

• Drive best practice, continuous improvement and innovation at process and procedure level

• Provide input into the project appraisal process, capturing and using relevant lessons learned

Information management / Reporting

• Collate and provide all relevant project documentation to the Project Support Office

• Ensures project documents are complete, current, and stored appropriately

• Document a project closure report

• Provide constant status reports and feedback as to project delivery and support deliverables to project owners and other stakeholders

• Keep the project team well informed of changes within the organization and general corporate news

• Generate specific project-related reports as required by the business

Project Budget Management

• Assume ownership of and maintain the project budget. Optimize the budget to ensure delivery of the project remains within the defined budget

• Analyze project profitability

• Monitor project costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximizing cost/benefit ratios

• Identify areas where money is lost and seek ways to reduce expenditure

Customer Satisfaction (internal)

• Understand customer needs and develop project plans accordingly

• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures

• Put contingency plans in place to prevent delays and enhance the customer experience

• Adopt a proactive approach to prevent problems from arising in the future

• Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery

Job Requirements


Minimum of first degree or Engineering diploma in Computer Science, Telecommunication, Information Technology/Systems or Project Management or related field from a reputable institution.

Fluent in French and English


Minimum of 5 years’ professional experience in managing large and complex enterprise projects with budget above 100 million XAF

Strong experience in developing and deploying project best practices, policies, procedures and processes

Experience in developing, implementing and evaluating business processes and procedures related the Technology projects.

Experience in supervising others is an advantage

Experience working in a medium organization

Training & Certifications

Project Management

Program Management

Portfolio Management

Demand Management

Network Rollouts ( Site build, Transmission Core and Power)

Mobile IN survey

GSM survey

GPRS survey

MS Project or similar tool

IT Financial Management


MS EPM / PPM Systems training

Project Management Certification

Program Management Certification

Additional Details


Project Management Body of knowledge (PMBOOK or Prince 2 )

Telecommunications field and convergence services

Key players in telecom industry and technology trend

Very good knowledge of billing & charging services in GSM environment, VAS and data services

Good knowledge of Mobile Money services

ITIL standard

Specific knowledge of Telco applications architecture

Charging solutions knowledge

Strong IT quality and metrics insight in terms of technology and practice

Good understanding of organizational dynamics (how to effect change)

Customer centricity and Customer experience

Enterprise Security especially in application to the Mobile Money platform


Analytical Thinker

Problem Solver

Operational Value Creator

Culture and Change Champion

Supportive People Manager

Relationship Manager

Results Achiever

Operationally Astute

Behavioral Qualities

Directs people


Manages time

Company: MTN

Vacancy Type: Full-time · Mid-Senior level

Job Location: Douala, Cameroon

Application Deadline: N/A

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